Cycling through all six. Tap any point to stop.

Measured on six things

Evaluate AI and human agents against your own quality standards, by role, across every conversation — with recommendations that improve your AI.

Security

HTTPS and HSTS are in place, but missing key security headers like CSP and frame protection. No public compliance certifications found.

Screenshots

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Agent Insight

About this app

Agent Insight is a quality evaluation layer for teams running AI agents, humans, or both. Most quality programs run on borrowed standards — a generic QA scorecard, or an AI vendor's own opaque score, checked against 2% of conversations. Agent Insight inverts that: you define the metrics in plain language — resolution quality, CSAT, compliance, tone, escalation discipline — and every conversation is scored against them. Standards are role-based, because a billing specialist and an escalation engineer shouldn't share a rubric. Each role's standard applies to whoever holds it, AI or human, so both sit side by side in one system. Every score is auditable, with timestamped examples and specific recommendations on what should have happened. Findings route into Evolve, Aissist's optimization layer, closing the AI loop: your AI learns from the agents scoring best under your standards. Works with Intercom Fin, Zendesk, Freshdesk, Kustomer, Front and Gorgias. About 10 minutes to start.

Key features

1Unified quality assurance for AI and human agents on user-defined metrics.
2100% conversation scoring, not just 1-2% sampling.
3Integrations with Intercom Fin, Zendesk, Freshdesk, Kustomer, Front, Gorgias.

Target customer profile

Drawn from the product itself, not from a survey.

Scout Review

Written by AI from measured evidence, scored out of 100.

Agent Insight is a promising quality evaluation layer for teams running AI and human agents. It stands out by allowing businesses to define their own metrics and apply them uniformly across both AI and human agents, a genuine differentiator in a crowded market. The design is clean and modern, and desktop performance is excellent. However, mobile speed lags, security headers are incomplete, and accessibility issues persist. The lack of public documentation and compliance certifications may hinder enterprise adoption. Growth potential is strong, given the increasing need for AI quality assurance. Overall, it's a competent product with a solid idea, but execution needs refinement in key areas.

Measure by measure

Usability

Promises 10-minute setup and offers free trial, but lacks public documentation or help center. Integrations with major helpdesks are a plus.

Design

Clean, modern SaaS design with clear hierarchy and consistent branding. Product page effectively communicates value, though pricing page could be clearer for per-resolution model.

Speed

Mobile Lighthouse score of 62 with LCP 3.8s and TBT 743ms; desktop is excellent at 97. Mobile performance needs work.

Security

HTTPS and HSTS are in place, but missing key security headers like CSP and frame protection. No public compliance certifications found.

Accessibility

Lighthouse score of 88 with issues in button names, color contrast, and link distinguishability. No accessibility statement or multi-language support.

Growth

Targets the growing need for AI agent quality assurance with a unique unified standard for AI and human agents. Integrations lower adoption barriers.

Improvement areas

Mobile performance: LCP 3.8s, TBT 743ms—needs optimization.
Security: missing CSP, frame protection, and compliance certifications.
Accessibility: failing audits on button names, color contrast, link distinguishability.

Design & Usability

Agent Insight presents a clean, modern design that effectively communicates its value proposition. The product page is well-structured, guiding visitors through the problem, solution, and key features. However, the pricing page's per-resolution model could be clearer for potential customers. Usability shows promise with a claimed 10-minute setup and a free trial, but the absence of public documentation or a help center is a significant gap. Integrations with major helpdesks like Zendesk and Intercom are a strong point, reducing friction for teams already using those platforms. Overall, the design and usability are competent but not exceptional, with room for improvement in documentation and pricing transparency.

Speed & Security

Speed is a tale of two platforms: desktop performance is excellent with a Lighthouse score of 97, but mobile lags at 62, with an LCP of 3.8s and TBT of 743ms. This could frustrate mobile users. Security is basic: HTTPS and HSTS are enforced, but critical headers like CSP and frame protection are missing. There's no public evidence of SOC 2, ISO certification, or a bug bounty program. For a product handling sensitive customer conversations, this is a concern. While the basics are covered, the lack of advanced security measures and compliance certifications may give enterprise buyers pause.

Accessibility & Growth

Accessibility scores 88 on Lighthouse, but fails on fundamental issues like buttons without accessible names and insufficient color contrast. There's no accessibility statement or multi-language support, which limits its reach. Growth potential is solid: the product addresses a real and growing need for unified quality assurance across AI and human agents. Its unique selling point—user-defined metrics applied to both—is a genuine differentiator. Integrations with major helpdesks lower adoption barriers. However, the per-resolution pricing model may be a hurdle for some. The idea has room to grow, especially as AI adoption in customer service accelerates.

Conclusion

Agent Insight tackles a real problem: how to ensure AI agents meet the same quality standards as human agents. Its approach—user-defined metrics applied uniformly—is smart and timely. But the product needs to shore up its security posture, improve mobile performance, and provide better documentation to win over skeptical buyers. The per-resolution pricing is innovative but may confuse. If the team can address these gaps, Agent Insight could become a go-to solution for AI quality assurance. For now, it's a promising work in progress.

Suggestions for improvement

Publish detailed documentation and a help center to reduce onboarding friction.
Add missing security headers (CSP, frame protection) and pursue SOC 2 compliance.
Improve mobile performance by optimizing images and reducing JavaScript.
Fix accessibility issues: add accessible names to buttons and improve color contrast.

How we score

Alternatives comparison

Named competitors, point by point. Nobody paid to appear here or to be left out.

	Agent Insight
Unified AI and human agent evaluation	Yes, scores both on same metrics	No data
User-defined metrics	Yes, fully customizable	No data
Pricing model	$0.2-$0.6 per resolution	No data
Integrations	Intercom, Zendesk, Freshdesk, Kustomer, Front, Gorgias	No data
Free trial	1,000 free tickets/month	No data